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Conflict: Stop the Blame Game and Bust through to Solutions!

October 4, 2023  |  6:00 pm - 7:30 pm Central Time
Speaker: Kelli Swanson Jaecks MA, RDH, FADHA

Free to everyone through a generous sponsorship from Colgate in celebration of National Dental Hygiene Month 2023!

Conflict is part of life. Whether it be in the clinic with co-workers and clients, around a zoom board meeting, or in our personal spaces, conflict is unavoidable. We all respond to conflict differently; some of us avoid it, some run right into it, and some see the problem but don’t know how to resolve it. Big emotions often accompany conflict- fear, confusion, anger, shame. No one wants to be stuck there. How do we turn conflict into an opportunity for growth and find new ways forward? What if we learned how to set situations and people up for success using constructive communication tools and resolution strategies? We can do that. We can learn to deal with conflict situations that are uncomfortable. We can be the person who helps navigate towards agreement and workable solutions. There are clear strategies and communication practices that can help us handle the conflicts in our lives. Come and learn how.

Learning Objectives:
  • Explore why conflict happens and your personal conflict style. 
  • Discover effective communication practices with difficult people.
  • Identify conflict resolution strategies that work.
  • Stop the blame game and bust through to solutions!


Speaker: Kelli Swanson Jaecks, MA, RDH, FADHA is a self-care strategist, professional speaker, and an internationally published author. Kelli works with organizations who want achievable strategies to slay burn-out and optimize their team’s total health. Kelli is the author of the best seller: Martinis & Menopause — Strategies, Science and Sips that Empower Women to Beat the Hormone Groan. She is a contributing author to All Things Menopause, published in the United Kingdom, and hosts a popular blog on women’s health and wellness. She is a past president of ADHA and the NSA (National Speakers Association), Oregon Chapter. Kelli holds a master’s degree from Oregon State University in Communication and Adult Education. She received her Bachelor of Science in Dental Hygiene from Oregon Health Sciences University in 1996.

1.5 LIVE/Interactive CE offered for those in attendance. Certificates will be available under the "Completed" tab in your CE Smart Learning Center immediately following the event. 

For those that cannot attend live, the recording will be automatically available in your CE Smart Learning Center within 24 hours post-event. 1.5 CE can be earned after successful completion of a post-test.
10/4/2023 6:00 PM - 7:30 PM

Log into your ADHA account first, then click on “Register Myself" before clicking on "Proceed to Cart".